When You're Eligible for a Refund
You can request a refund within 24 hours of delivery confirmation if:
- The item is materially different from the listing.
- The item arrived damaged or defective.
- The item was never delivered.
- You were charged the wrong amount.
When You're Not Eligible
- Buyer's remorse (you simply changed your mind).
- Damage caused by you after delivery.
- Items used or modified after delivery.
- Refund requested more than 24 hours after delivery.
How to Request a Refund
- Open your Orders dashboard.
- Tap Report a problem on the affected order.
- Submit photos and a brief description.
- Our team responds within 24 business hours.
How Refunds Are Processed
- Approved refunds are released back to the original payment method.
- Bank transfers usually arrive within 1–3 business days.
- Card refunds may take 5–10 business days depending on your issuer.
Disputes
See our Dispute Resolution policy for the full mediation process.
Contact
support@vendoorx.ng